FAQs
What is your return policy?
We offer a30-day return policy. If you are not satisfied with your order, you can request a return within 30 days of delivery.
Do your products come with a warranty?
Yes. All lighting fixtures come with a3–5 year warranty depending on the product category.
How long does shipping take?
We offer free shipping on all orders.
Estimated Delivery = Processing Time + Transit Time
Processing Time: 3–7 business days
Delivery Time: 6–12 business days (for items under 30")For more details, please refer to our Shipping Policy.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos. We will provide a replacement or solution immediately.
Are your lights suitable for residential use?
Yes. Our lighting collections are designed for both residential and commercial spaces, including living rooms, dining areas, kitchens, hotels, and restaurants.
Are your lights easy to install?
Yes. All fixtures come with standard installation components and are compatible with most ceiling electrical systems.
However, we recommend installation by a licensed electrician for safety.
What voltage do your lights support?
Our lighting fixtures are compatible with110V–240V, making them suitable for most countries.
Can I use a dimmer switch?
Many of our lighting fixtures are compatible with dimmer switches, depending on the bulb type used. Please check individual product specifications.
How do I choose the right chandelier size?
A general guideline:
- Small rooms: compact chandeliers or pendant lights
- Dining rooms: chandelier width should be 1/2 to 2/3 of table width
- High ceilings: larger or multi-layer chandeliers are recommended
If you are unsure, feel free to contact our support team for assistance.
What height ceiling is suitable for chandeliers?
We recommend:
- Minimum 2.7m (9ft) ceiling height for standard chandeliers
- Higher ceilings for multi-tier or large statement fixtures
Can pendant lights be adjusted in height?
Yes. Most pendant lights come with adjustable hanging cords or rods to fit different ceiling heights.
Still Need Help?
If you couldn't find the answer you were looking for, our team is here to help.
Email: info@trivellolab.com
Phone: +1 (657) 413-5488
We typically respond to all inquiries within 24–48 hours.