Neve Pendant
Dimensions
10.25" Width x 10.25" Depth x 13" Height x 10.25" Diameter
| Width | 10.25" |
| Depth | 10.25" |
| Height | 13" |
| Diameter | 10.25" |
| Weight | 30 LBS |
| Maximum hanging distance | 166" |
| Canopy depth | 4.94" |
| Canopy width | 4.94" |
| Number of Sockets | 1 |
Specifications
- Crafted by artisan partners in china from champagne- or brass-finished aluminum, paired with clear or bronze cast glass elements.
- Can be hung on a vaulted ceiling.
- Professional installation recommended.
- In order to protect the delicate glass of this collection, some assembly upon delivery to your home will be required.
Customized service: You can easily customize the size, finish color, number of light sources, hanging wire & chain length, and color temperature. Simplify the customization process and communicate directly with designers online.
Please feel free to contact us by email when you have any questions: info@trivellolab.com
Design the Lighting You Truly Want — with Trivellolab
At Trivellolab, we believe that every space deserves lighting that reflects your unique style and vision. That’s why we offer a fully customizable service for both residential and commercial projects.
Simply share your design ideas with us via email at info@trivellolab.com, and our professional design team will work closely with you to bring your vision to life — directly from our factory, without middlemen and at affordable prices.
🔧 What Can Be Customized?
1. Customizing Products on Our Website
Want to modify an existing product you see on our site? No problem!
Please provide the following details:
2. Customizing Lights From Other Sources
Saw something you love on another website or in a store? We can help recreate it!
Please send us: info@trivellolab.com
3.Customize Size & Color
The specific color you want, such as gold or sliver.
Specific dimensions for width, depth, and height, such as 36D". If you're unsure about the size you need for your space, let us know the size of your room, the size of your dining table, and provide a photo of your room. Our exclusive designer will guide you to choose the right size.
📩 Ready to Start?
We’re here to help with any questions.
Contact Us:
📧 Email: info@trivellolab.com
📞 Phone: +1 (657) 413-5488
Business Hours
24 hours a day, 7 days a week
Shipping Policy
Order Processing Time
- Orders are typically processed within 5–10 business days after payment confirmation.
- Special/custom orders may require 7–15 business days.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Costs & Transit Times
At Trivellolab, we are pleased to offer Free Shipping on all orders.
- Air Freight (small lights, samples, replacements): 12–15 days – Free
- Sea Freight (large items): 30–45 days – Free
- International Express (DHL, FedEx, UPS): 7–10 days – Paid
Expedited shipping services are also available upon request. Please contact us if you need urgent delivery options.
Order & Tracking
You’ll receive an order confirmation email after checkout and a shipping email with tracking once your parcel is handed to the carrier.
Address Accuracy
Please ensure your name, address, and contact details are correct. Trivellolab is not responsible for delays or issues caused by incorrect or incomplete shipping information.
We understand that sometimes you buy items that are not suitable for your environment. They do not match your decor, and if for any reason you are not satisfied with the product, you can return the item to Trivellolab.com within 30 days of delivery.
Return and Exchange Conditions:
● Don't install it, use it
● In the original packaging
● Within 30 days after the order is delivered
● No missing parts.
● Products need to be packed in their original packaging.
Return Time
Returns can be initiated within 30 days of receipt of the refund. Returns outside the 30-day return window will not be accepted. Once the item has been received and inspected through our warehouse, a refund will be applied to your account.
● Refunds within 24 hours: You can receive a full refund at no cost if you cancel your order within 24 hours of placing it.
● Refunds after 24 hours: If you request a refund after 24 hours, a handling fee and transaction fees will apply.
● Order Confirmation: We will confirm the shipping details with you before dispatching the product.
● Post-shipment Refunds: If the product has already been shipped, you must wait until you receive the product to initiate the return and refund process.
Production defective or damaged items
As long as you notify Trivellolab.com within 48 hours after receiving the goods, the buyer will replace the damaged parts in transit for free. If the damage is severe, we will replace the product free of charge.
Order Cancellation
Customzed items are not eligible for cancellation. For non- customzed orders, you can cancel for free within 24 hours after you place the order by replying to your order confirmaton emai.
Return Process
● To initiate a return: Please send photos and/or videos of the item to info@trivellolab.com and let us know your order number. Our customer service staff will determine the eligibility of your return request.
● Return the item: If your return is accepted, we will send you the return address and instructions on how and where to send the package. (Note: Unauthorized returned items will not be accepted). We recommend that you send returns/exchanges in a shipping method that provides tracking information and a signature as we are not responsible for lost returns/exchanges.
● Refund or Exchange: When we receive your return/exchange, we will inspect the item within 5-7 business days and then offer a replacement or refund.
Return fee
● If the return is caused by our problems (eg: incorrect product, product quality problem, wrong address), we will provide you with a full refund;
● If the return is due to a buyer's problem (eg: don't like/want the item, ordered the wrong product/size, provided an incorrect or incomplete mailing address), the buyer should pay for shipping including initial shipping cost.
Refund
● Once your return has been received and reviewed, we will notify you to approve or deny your refund. If you are approved, a refund will be provided to the original payment method within 5-7 business days.
● If you have not received your refund within 5-7 business days, please check your bank account again. Then contact your bank or credit card company. Refunds may take some time to be officially released. If you've done all of this and still haven't received your refund, please contact us at info@trivellolab.com
About canceling an order
If you need to cancel your order, please contact us within 24 hours of placing it, and we will be happy to provide free cancellation. But for orders that have exceeded the 24-hour window, a cancellation fee will apply due to processing costs.
Note: You will be notified by email when your order is dispatched. Therefore, the order cannot be cancelled after the goods have been dispatched. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understanding!
Company Information
Trivellolab is operated by TRIVELLO GROUP LLC, a company based in the United States.
- Dust regularly — wipe with a dry microfiber cloth or feather duster every 1–2 weeks.
- Deep clean gently — for crystal and glass, use a soft cloth lightly dampened with water; never spray cleaner directly onto the fixture.
- Power off first — always switch off and let bulbs cool before cleaning.
- Protect the finish — avoid abrasive cleaners on brass, bronze, and alabaster surfaces.
- Check fittings yearly — make sure screws, chains, and crystals are secure.
Neve Pendant
From Your Order to Your Door
Every fixture is made after you order, fully lit and tested before packing, and protected every mile of the way.
Order Confirmed
We verify key details including finish, size, and shipping information. If clarification is needed, our team will contact you.
Production Begins
Once your order is confirmed, production begins right away — your fixture is carefully made by our workshop.
Preparation & Inspection
Before packing, every component, finish, and structural detail is carefully checked against our quality standards.
Packed & Shipped
Only after passing inspection is your fixture packed in protective packaging. Tracking is sent once it leaves our warehouse.
Delivered & Supported
After delivery, our support team remains available for installation questions, replacement parts, and care guidance.
- EEricaVerified BuyerRated 4 out of 5 stars2 months ago4 Stars
pretty but honestly wish it was a touch bigger for the price. still nice
- GMGrace M.Verified BuyerRated 5 out of 5 stars2 months ago5 Stars
hung one over the kitchen sink and its like a little jewel. worth the splurge honestly
- SStephanieVerified BuyerRated 4 out of 5 stars4 months ago4 Stars
gorgeous pendant, took about 2 weeks to arrive but worth the wait
- TTomVerified BuyerRated 5 out of 5 stars3 months ago5 Stars
looks high end, exactly what our island needed
- KRKevin R.Verified BuyerRated 5 out of 5 stars5 months agoyou get what you pay for
bought 2 for over the island and they look amazing together. not cheap but you get what you pay for
How to Choose the Right Size
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FAQ
Our lamps are crafted from premium materials such as high-grade metals, glass, crystal, and marble. These materials are carefully selected to ensure durability, safety, and timeless elegance.
We offer free shipping on all orders.
Estimated Delivery = Processing Time + Transit Time
Processing Time: 3–7 business days
Delivery Time: 6–12 business days (for items under 30")For more details, please refer to our Shipping Policy.
A general guideline:
Small rooms: compact chandeliers or pendant lights
Dining rooms: chandelier width should be 1/2 to 2/3 of table width
High ceilings: larger or multi-layer chandeliers are recommended
If you are unsure, feel free to contact our support team for assistance.
Our products are securely packed using wooden boxes or wooden frames, often with additional carton layers inside to minimize the risk of damage. If your lamp arrives damaged due to shipping, please contact us within 24 hours with photos of the damage. We will arrange a replacement or refund as soon as possible. If you are dissatisfied with the product quality, please provide your order number, product photos, and reason for return via phone or email. We will respond with a solution within 24 hours.
All Trivellolab pieces are covered by a 2-year warranty against manufacturing defects. This warranty reflects our commitment to exceptional craftsmanship and the longevity of our handcrafted lighting.
We offer a 30-day return policyEasy 30-day returns on unused items in original packaging. Email us atinfo@trivellolab.comto start — refunds in 5–7 business days. Report damage within 48 hours; custom orders are final sale.