General Questions
What products do you offer?
We specialize in high-end lighting fixtures including chandeliers, pendant lights, and wall sconces designed for modern and luxury interiors.
Are your lights suitable for residential use?
Yes. Our lighting collections are designed for both residential and commercial spaces, including living rooms, dining areas, kitchens, hotels, and restaurants.
Do your lights include bulbs?
Most of our fixtures do not include bulbs unless specifically stated on the product page. We recommend using LED bulbs for best performance and energy efficiency.
Installation & Usage
Are your lights easy to install?
Yes. All fixtures come with standard installation components and are compatible with most ceiling electrical systems.
However, we recommend installation by a licensed electrician for safety.
What voltage do your lights support?
Our lighting fixtures are compatible with 110V–240V, making them suitable for most countries.
Can I use a dimmer switch?
Many of our lighting fixtures are compatible with dimmer switches, depending on the bulb type used. Please check individual product specifications.
Product Selection
How do I choose the right chandelier size?
A general guideline:
- Small rooms: compact chandeliers or pendant lights
- Dining rooms: chandelier width should be 1/2 to 2/3 of table width
- High ceilings: larger or multi-layer chandeliers are recommended
If you are unsure, feel free to contact our support team for assistance.
What height ceiling is suitable for chandeliers?
We recommend:
- Minimum 2.7m (9ft) ceiling height for standard chandeliers
- Higher ceilings for multi-tier or large statement fixtures
Can pendant lights be adjusted in height?
Yes. Most pendant lights come with adjustable hanging cords or rods to fit different ceiling heights.
Shipping & Orders
How long does shipping take?
We offer free shipping on all orders.
Estimated Delivery = Processing Time + Transit Time
Processing Time: 3–7 business days
Delivery Time: 6–12 business days (for items under 30")For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number via email.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your order, you can request a return within 30 days of delivery.
Do your products come with a warranty?
Yes. All lighting fixtures come with a 3–5 year warranty depending on the product category.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos. We will provide a replacement or solution immediately.
Support
How can I contact you?
You can contact our support team via email:info@trivellolab.com
We typically respond within 24–48 hours.