Welcome to TrivelloLab. This Payment Policy explains the payment methods we accept, how payments are processed, and important notes related to refunds and payment security on info@trivellolab.com.
If you have any questions about payment, please contact us at info@trivellolab.com.
1) Accepted Payment Methods
We currently accept the following payment methods:
- American Express
- Diners Club International
- Discover
- Mastercard
- PayPal
-
Visa
The available card types may vary by region and will be shown at checkout.
2) Payment Processing & Order Confirmation
- Your payment is processed at the time you place an order.
- Once payment is successfully completed, you will see an order confirmation page and typically receive a confirmation email.
- If payment is not successfully completed, the order may not be created or may be automatically canceled. You can try again by using a different payment method.
3) Pricing & Currency
- All product prices and the final payable amount are displayed at checkout before you complete payment.
- If your payment provider (PayPal, your bank, or card issuer) uses a different currency, the final charge may be subject to their exchange rate and any related fees. These charges are determined by the provider and are outside our control.
4) PayPal Payments
When you choose PayPal:
- You may pay using your PayPal balance, linked bank account, or card (depending on your PayPal settings and eligibility).
- PayPal may apply additional verification steps to keep transactions safe.
If PayPal displays a payment issue or limitation, please follow PayPal’s on-screen guidance or contact PayPal support for account-related assistance.
5) Card Payments (Credit / Debit)
When you choose card payment:
- Your card details are transmitted securely and processed by our payment partners.
- We do not store your full card number or security code (CVV).
- In some cases, you may be asked to complete additional verification (such as 3D Secure, a bank approval step, or a one-time code) to protect you from unauthorized transactions.
To avoid payment failures, please ensure your billing information matches your bank’s records.
6) Payment Security
We take payment security seriously:
- Checkout uses encrypted connections to protect your information.
- Transactions are handled by trusted third-party payment processors that comply with industry security standards.
- If we detect unusual activity, we may pause a transaction for review to help prevent fraud and protect customers.
7) Common Reasons a Payment May Fail
A payment can be declined for many reasons, including:
- Insufficient funds or exceeded card limits
- Incorrect billing information
- Bank security restrictions or anti-fraud checks
- Failed verification (e.g., 3D Secure / OTP not completed)
- PayPal account limitations or risk controls
If your payment fails:
- Try again and carefully re-check billing details
- Use another card or switch to PayPal
- Contact your bank/card issuer or PayPal for more details
8) Refunds & Return of Funds (5–10 Business Days)
If a refund is approved and issued:
- The refunded amount will be returned to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your payment provider and bank processing times.
- Some banks or PayPal accounts may take additional time to post the funds. Processing speed is determined by the provider.
If you believe a refund is delayed beyond the expected timeframe, please email info@trivellolab.com with your order number and we will assist you in checking the refund status.
9) Cancellations & Duplicate Charges
- If you need to cancel an order, please contact info@trivellolab.com as soon as possible. If the order has already been processed or shipped, cancellation may not be possible.
- If you notice a duplicate charge or an incorrect charge, please email us with a screenshot (if available) and your order details so we can investigate quickly.
10) Chargebacks & Payment Disputes
If you have any concerns about your order or a charge, we encourage you to contact us first at info@trivellolab.com so we can help resolve the issue efficiently.
Initiating a chargeback or payment dispute through your bank or PayPal may extend resolution time and can require additional verification documents.
11) Policy Updates
We may update this Payment Policy from time to time to reflect operational, technical, or compliance changes. Updates will be posted on this page and will take effect immediately upon publication.
Company Information
TrivelloLab is operated by TRIVELLO GROUP LIMITED, a company based in the United States.
Company Address
TRIVELLO GROUP LIMITED
1500 N Grant St Ste R
Denver, CO 80203
United States
Customer Service Contact
Email: info@trivellolab.com
Phone: +1 (213) 675-7650
Business Hours
Monday – Friday: 9:00 – 18:00 (GMT-05:00)